Shipping policy
Vanguard Shipping & Pickup Policy
New Zealand shipping
Filter Coffee Subscriptions include free shipping throughout New Zealand, including rural addresses. Filter subscriptions are available for New Zealand delivery only.
For all other New Zealand orders, orders of NZ$50 or more qualify for free standard shipping. Rural delivery surcharges still apply. Shipping charges for orders below NZ$50, and any applicable rural surcharge, are shown at checkout.
If you purchase other items alongside a Filter subscription, shipping charges may apply to those other items. The total shipping charge is shown at checkout.
Dispatch times
We dispatch ordinary orders Monday to Friday. Place your order by 7am New Zealand time on a dispatch day for same-day dispatch.
Filter Coffee Subscriptions are dispatched on Tuesdays. Order by 7am Tuesday for that Tuesday’s dispatch. The subscription option labelled “Monthly” runs every four weeks, rather than once per calendar month.
We do not dispatch on public holidays. Orders affected by a public holiday will be dispatched on the next business day.
Delivery estimates
After dispatch, please allow approximately:
- 2 business days for standard New Zealand delivery.
- 5 business days for rural New Zealand delivery.
Once your order leaves our roastery, delivery timing depends on the courier network. Weather, transport disruptions, global logistics and rural delivery handovers can cause delays beyond our control. Delivery timeframes are estimates unless we have agreed a delivery time with you.
If your parcel is delayed, contact us and we’ll help follow it up. These estimates do not limit your right to delivery within an agreed time or, where no time has been agreed, a reasonable time.
International shipping
International orders are shipped through DHL. Available destinations and live shipping rates are shown at checkout.
For international orders, the total shown at checkout includes shipping and any applicable import duties and taxes. New Zealand delivery estimates do not apply to international orders.
Pickup from the roastery
Please wait for your “ready to collect” email before coming to the roastery. Pickup orders must be collected from 49 Vogel Street, Dunedin, during business hours.
Delivery addresses and redirection
Please check that your delivery address is complete and correct, including your postcode and any rural delivery details. Contact us immediately if you notice an error. We’ll try to update it before dispatch, but changes may not be possible once your parcel is with the courier.
If you provide an incorrect or incomplete address, we’ll endeavour to redirect your parcel, although this may not always be possible. Any reasonable additional courier charges for redirection or redelivery resulting from that address error are payable by you. We’ll confirm these charges with you before arranging the service.
Delayed, missing or damaged orders
If your order is delayed, missing, damaged or incorrect, email orders@vanguardcoffee.co.nz with your order number and details of the problem. Photos of the product and packaging can help where relevant.
Where we arrange delivery, we will follow up with the courier and work with you to resolve the issue. You do not need to resolve our courier claim yourself.
Your consumer rights
Nothing in this policy limits your rights or remedies under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other applicable consumer law.
Vanguard Specialty Coffee is operated by Muse Coffee Roasters Limited.