Terms of service

Online store terms

Effective date: 29 October 2026

About these terms

These terms apply to retail purchases from vanguardcoffee.co.nz, operated by Muse Coffee Roasters Limited trading as Vanguard Specialty Coffee. Contact us at orders@vanguardcoffee.co.nz or 49 Vogel Street, Dunedin, New Zealand. Separate wholesale arrangements are not replaced by these retail terms.

Read these terms together with our policies:
Shipping and pickup: https://vanguardcoffee.co.nz/policies/shipping-policy
Returns and refunds: https://vanguardcoffee.co.nz/policies/refund-policy
Privacy: https://vanguardcoffee.co.nz/policies/privacy-policy

Nothing in these terms limits rights or remedies that cannot lawfully be excluded, including under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other applicable consumer law.

Orders prices and payment

Before ordering, check the product, size, grind, quantity, delivery details and whether you are choosing a one-off purchase or subscription. Keep your contact and account details accurate and use only a payment method you are authorised to use.

Our base currency is New Zealand dollars. The store can also display Australian dollars. Prices include applicable taxes. Check the currency, product prices and total shown at checkout before confirming payment.

Shipping charges and the free-shipping offers are explained in our Shipping and Pickup Policy and shown at checkout. Filter Coffee Subscriptions include free delivery throughout New Zealand, including rural addresses, and are available for New Zealand delivery only. For other New Zealand orders of NZ$50 or more, standard shipping is free but rural surcharges still apply. Charges for other items added to a Filter subscription are shown at checkout.

If a stock, description or pricing problem affects your order, we will contact you to explain it and agree the next step. We will not charge a higher price or substitute a materially different product without your agreement. If we cannot supply an order we have accepted, we will arrange the refund or other remedy required by law.

Subscriptions

A subscription is a recurring order rather than a one-off purchase. Before subscribing, check the price, frequency and recurring-payment information shown with your chosen plan. Your selected plan and order confirmation identify what you have ordered.

Filter subscription intervals are weekly, fortnightly, every four weeks or every six weeks. The Filter option labelled “Monthly” runs every four weeks, not once per calendar month. Other subscriptions follow the frequency shown for the plan you select.

You can manage your subscription at https://vanguardcoffee.co.nz/apps/subscriptions. The portal lets you cancel or pause future orders, resume a subscription, skip an upcoming order, reschedule an order, change the available frequency and update your delivery address. Check your next order date and make changes in advance, before that order is generated. If you need help, contact orders@vanguardcoffee.co.nz. Updating an address does not change the delivery destinations available for your product; Filter Coffee Subscriptions remain New Zealand-only.

For an order already generated or dispatched, contact us so we can explain the available options. Cancelling future deliveries does not by itself determine whether an existing order is refundable; our Returns and Refunds Policy and your legal rights still apply.

Delivery returns and changes to these terms

Our Shipping and Pickup Policy explains delivery availability, charges, dispatch, pickup and delivery problems. Our Returns and Refunds Policy explains voluntary returns and remedies when something is wrong.

Changes to these terms apply to new purchases from their stated effective date. They do not retrospectively remove rights under an existing order. Before a material change to an ongoing subscription’s price or terms, we will give reasonable advance notice, explain the change and your options, and give you the opportunity to cancel future deliveries before the change takes effect without a cancellation penalty.

Using the website

Use our website lawfully. Do not interfere with its security, introduce malicious code, misuse another person’s information or infringe intellectual-property rights. Branding, photographs and other content remain protected by their owners’ rights. These terms do not give permission to reproduce them beyond uses permitted by law.

Third-party websites and services have their own terms and privacy policies. Linking to them does not reduce our responsibilities for the products and services we supply.

Questions and applicable law

If you have a question or complaint, contact orders@vanguardcoffee.co.nz. New Zealand law applies to these terms. This does not take away any mandatory protections that apply to you or prevent you using a court, tribunal or complaint process available by law.