Cancellation policy

Subscription and cancellation policy

Effective date: 29 October 2026

How subscriptions work

A subscription is a recurring order. Before subscribing, check the products, price, frequency and recurring-payment information shown with the plan you select. Your subscription continues on that schedule unless you change, pause or cancel it.

Filter Coffee Subscription intervals are weekly, fortnightly, every four weeks or every six weeks. The Filter option labelled “Monthly” means every four weeks, not once per calendar month. Other subscription products follow the frequency of the plan you select.

Your subscription portal shows your next order date. Dispatch and delivery follow our Shipping and Pickup Policy: https://vanguardcoffee.co.nz/policies/shipping-policy. Filter Coffee Subscriptions are available for delivery within New Zealand only, with free delivery including rural addresses.

Manage or cancel a subscription

Use the customer portal at https://vanguardcoffee.co.nz/apps/subscriptions to cancel or pause future orders, resume a subscription, skip an upcoming order, reschedule an order, change the available frequency or update your delivery address. If you need help, email orders@vanguardcoffee.co.nz.

Check your next order date and make changes in advance, before that order is generated. When you change the frequency, check the next order date separately: a frequency change does not automatically move an order already scheduled. Updating an address does not change the delivery destinations available for your product.

If an order has already been generated or dispatched, contact us to discuss the available options. Cancelling future orders does not automatically cancel or refund an order already generated. Our Returns and Refunds Policy and your consumer rights still apply: https://vanguardcoffee.co.nz/policies/refund-policy.

Changes and your rights

Before a material change to an ongoing subscription’s price or terms, we will give reasonable advance notice, explain the change and your options, and give you the opportunity to cancel future deliveries before the change takes effect without a cancellation penalty.

Nothing in this policy limits rights or remedies that cannot lawfully be excluded under New Zealand consumer law or other applicable law.